Terms of service

Terms and Conditions for B V Agastya Global Inc.

Effective Date: January 20, 2025

Welcome to https://www.bvagastya.com/, operated by B V Agastya Global Inc. ("we", "our", "us"). By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. If you do not agree with these terms, please do not use our website or services.

1. Introduction

B V Agastya Global Inc. is an online platform that offers a variety of Hindu religious and spiritual products and goods. These products are provided free of charge, with a service fee applied for processing and handling your order. Please read these Terms and Conditions carefully before using our services.

2. Service Fee

While the products are offered free of charge, a service fee is charged to cover the costs associated with processing and delivering the order. This service fee is non-refundable, and once your order is placed, it cannot be canceled.

3. No Refunds

Due to the nature of our business model,no refunds are provided for any orders. The service fee is non-refundable under any circumstances.

4. No Order Cancellations

Once an order has been confirmed, no cancellations are allowed. we do not accept cancellations for any reason.

5. Product Availability

While we make every effort to ensure that the products listed on our website are available and accurately described, we cannot guarantee the availability of all products at all times. In the event that a product is unavailable after an order has been placed, we will notify you via email, and the order will be canceled. However, no refund of the service fee will be issued.

6. Use of Website

By using our website, you agree to comply with all applicable laws and regulations. You agree not to use our website for any unlawful purpose or in any way that could damage, disable, or impair the website or interfere with other users' access to the website.

7. Privacy and Data Protection

Your use of our website is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information. By using our services, you consent to the collection and use of your data as described in the Privacy Policy.

8. Account Responsibility

If you create an account on our website, you are responsible for maintaining the confidentiality of your account information, including your password. You agree to notify us immediately of any unauthorized use of your account.

9. Limitation of Liability

To the fullest extent permitted by applicable law, B V Agastya Global Inc. will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

10. Dispute Resolution

Any dispute arising from the use of our website or services will be resolved through binding arbitration in accordance with the laws of the jurisdiction in which B V Agastya Global Inc. is registered. By using our services, you agree to submit to the exclusive jurisdiction of the courts in that location for resolving any disputes.

11. Changes to Terms and Conditions

B V Agastya Global Inc. reserves the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page, and the updated Terms and Conditions will be effective immediately upon posting. It is your responsibility to review this page periodically for any updates.

12. Contact Information

If you have any questions or concerns regarding these Terms and Conditions or require assistance, please contact us at:

B V Agastya Global Inc.
Email:support@bvagastya.com

13. Conclusion

By using our website and services, you agree to these Terms and Conditions. We thank you for choosing B V Agastya Global Inc. for your Hindu religious and spiritual product needs and look forward to serving you.

Legal and Grievance Redressal

This T&C Policy, along with all terms and conditions stated on our website, is governed by and shall be construed in accordance with the laws of India. Any disputes, controversies, or claims arising out of or in connection with this Privacy Policy or our services shall be subject to the exclusive jurisdiction of the competent courts in Hyderabad, Telangana. By using our Site, you agree to comply with these terms and waive any objections to such jurisdiction or venue.

Terms of Service for Holy Products

We exclusively offer holy products that serve a religious and spiritual purpose. Please note that these products are not covered under any warranty.
Some products may have an expiry date, while others may not. Details regarding expiry, where applicable, will be mentioned on the product description.
Certain products are manufactured by us, while others are acquired from third-party vendors or manufacturers. We ensure their authenticity to the best of our ability but do not assume liability beyond the stated conditions.
Holy water provided by us is extracted only from specific rivers or nearby locations deemed holy. It is partially refined and is not drinking water.

Shipping and Damages Policy

We take utmost care in packaging and shipping. However, for damages caused by courier or shipping partners, only partial refunds will be issued after proper verification with the courier partner.
As holy water is a sacred product, customers must inspect the product before accepting delivery. In case of any leakage or damage, you are advised to deny the delivery immediately and notify us. We will not be liable for damages once the product has been accepted.

Customer Discretion and Responsibilities

By purchasing from us, you acknowledge that you have read, understood, and agreed to all our terms and conditions. Purchasing is entirely at your discretion, and we are not forcing anyone to buy our products.
All product images displayed on the website are for illustration and representation purposes only. The actual product packaging may vary from what is shown on the Site.

Service-Only Model

We are a service-oriented organization with the sole aim of serving the community. Our activities are not intended for any commercial purposes.
We do not "sell" holy water. Instead, we collect a service charge for the effort involved in sourcing, processing, and delivering the holy water. Additionally, a separate shipping fee will be charged.

Refund and Support Policy

If you are not satisfied with the product, we will issue a partial refund of the service charge, excluding the shipping fee, after verifying the circumstances. Refunds will only be issued in accordance with our terms.
Support requests will be acknowledged and addressed within 48-72 hours. Please note that due to the nature of our services, we may take 3 to 6 months to resolve any legal disputes or escalated issues.

Limitation of Liability

B V Agastya Global Inc. shall not be held liable for any damages, losses, or claims, whether direct, indirect, incidental, special, or consequential, arising from your use of our services or products, except as mandated by applicable law.

Grievance Redressal Mechanism
We are committed to addressing all customer grievances in a fair, transparent, and timely manner. If you have any concerns regarding our products, services, or policies, you may contact our designated Grievance Officer:

Grievance Officer Contact Details:
Grievance Officer
B V Agastya Global Inc.
Email: support@bvagastya.com

We aim to respond to all grievances within 30 days from the date of receipt. To assist us in addressing your concerns, please provide a detailed description of your issue, along with your contact details and any supporting documents.

Disclaimer:
We reserve the right to take appropriate action against fraudulent or abusive claims, including legal remedies or reporting to authorities. All disputes or grievances shall be subject to the laws of India and the exclusive jurisdiction of the courts in Hyderabad, Telangana.